# This website can't be reached

### Research

When you’ve noticed that you get the notification “This website can’t be reached” you can first of all to the following:

* Make sure all MG WebDev services are online by visiting the status page\
  [https://status.mgwebdev.eu](https://status.mgwebdev.eu/)

  If there are any issues here, please wait until the issues are resolved.
* Make sure you are connected to a network (<400kb/s)

## Resolving the issue <a href="#sliodtxas8p" id="sliodtxas8p"></a>

If you have access to your DNS panel you can do the following steps:

{% stepper %}
{% step %}

### Login to your DNS management system

{% endstep %}

{% step %}

### Check if all DNS records are set correctly

Primarily check the "@" and "WWW" records. This can be either CNAME, A, or an AAA record.
{% endstep %}

{% step %}

### If not pointed correctly, change them to the correct values.

{% endstep %}
{% endstepper %}

Under normal circumstances you will have access to your DNS panel. The records and data you can change will be limited. To remove these limits temporary you can contact your contact person within MG WebDev Ltd.

If you don’t have access to your DNS: you can contact our support team (<support@mgwebdev.eu>). We will be happy to help and assist with your issue.


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

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```

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