# Maintenance and support We provide accountability post-launch. What we will handle (while under our hosting/support) * Security patches and updates, * SSL-renewal, * Performance monitoring, * Backups (although we cannot be held accountable if data is losed. We recommend you take an additional backup). * Uptime/server maintenance #### Requesting support Our support team can be contacted by mail: . (response target: under 4 hours, business days).\ If your support ticket is urgent, please schedule an emergency meeting [here ](https://www.mgwebdev.eu/support-training)and add the prefix "URGENT" in the subject of your email. *Refer to the* [*terms of service*](https://www.mgwebdev.eu/terms-of-service) *of full details on scope and limitations.* --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.mgwebdev.eu/documentation/maintenance-and-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.